Shipping: All you need to know

north america
North America, here we come!
July 10, 2018
shipping

Howdy puzzle and toy lovers around the world! Today, let me talk a bit about the product shipment of Garage9, including packaging and shipping.

Packaging

We have 3 layers of protection: bubble wrap, plastic bag and carton box to ensure that our products reach you safe and sound.

solve Japanese Ring Puzzle

Garage9 carefully handcraft and inspect each and every wooden puzzle to ensure your best experience!

Plus, if you receive your toy in an undesired state, fret not. Simply snap us a photo of your damaged product(s) and send to us for placement.

shipping

You will receive a carefully-packed box like this.

Handling

Upon receiving your order, the Garage9 team will quickly send your ordered product(s) to shipping service providers.

The normal price has already included both the product itself and economy delivery to your doorsteps.

Besides, we know that some may prefer an expedited shipping to surprise friends at birthday party. Voilà:

shipping time Garage9

  • Zone 1 – 4: 2 – 3 days delivery time
  • Zone 5: 3 days
  • Zone 6 – 10: 3 – 4 days
  • Zone 11: 4 – 5 days

The cost to upgrade to expedited shipping is fixed in particular products. For instance, Japanese Ring Puzzle sells at $39 with Economy Delivery with an option to upgrade to fast shipment at $59 (that’s $20 extra but with so much convenience).

  • The Economy Delivery is often handled by Vietnam Post (VNPost)
  • The Expedited Delivery is often professionally handled by Fedex, UPS, DHL

Japanese Ring Puzzle: The hardest puzzle of all time

Please let us know if you have any inquiry or special instruction. We are looking forward to shipping joy to you and family.