Shipping Policy

Shipping notes

Yes, we offer FREE international shipping, thanks to a large number of orders! In addition, we pack your toys with extra care and get them to you just as fast as we can.

For more details, find out estimate delivery times below.

Packaging

Toys are bubble wrapped to protect against dust and damages before being packaged for shipping. Each product is meticulously hand-crafted by our team of experts.

You’ll even find the name of the craftsman who brought your product to life, included on a removable sticker inside the frame. We like to keep it personal that way!

shipping

You will receive a carefully-packed box like this.

Processing & Delivery

Estimate your toys’ arrival by adding the processing and transit times below.

Processing

Key Tasks
Processing Time
Order confirmation
12 hours
Packaging
1-2 hours
Additional services (gift wrap, birthday card, etc)
1-2 hours

Delivery

Delivery Method
Transit Time
Standard delivery (Canada, South America)
12-18 business days
Standard delivery (US, the rest of the world)
7-14 business days
Expedited delivery
3-5 business days

Please note:

  • This is only a general guideline for our processing times. See your product details to see how soon a specific item is expected to ship. Processing begins only when successful payment has been applied to the order. Denied credit card authorizations or incorrect address fixes will delay processing start times.
  • Our FREE shipping policy applies for Standard delivery with FREE tracking code. 
  • If you select Expedited or Overnight delivery for your order, you will receive priority processing which shortens the processing time; however, you are expected to pay extra for shipping cost during checkout. This service will start from November 2017

TRACKING YOUR ORDER

You can quickly check the status of a current order with your order number and email address. As soon as your toys ship, we’ll send you a confirmation email that includes a tracking number. If you don’t receive one, please let us know. 

In addition, we currently use VNPost (the biggest shipping carrier in Vietnam).

shipping

Japanese Ring Puzzle handcrafted just for YOU

SOME RESTRICTED COUNTRIES

No matter how much we love to offer our toys to every countries and every people in the world, our shipping agency does not provide services to these countries:

  • Bermuda
  • North Korea
  • Syria
  • Zimbabwe

FAQS

Is my package insured?

Garage9 guarantees your satisfaction and we will give you a refund or a replacement for purchased items you are not satisfied with. In the remote event that your package is lost or damaged upon arrival, please contact our Customer Support Team.

For more details on Refund Policy, please READ.

Could I send as gifts to my friend in, say, Canada?

Yes, we help you ship to anywhere in the world. You also have an option to add birthday card or gift wrap to surprise your beloved ones halfway around the world.


First Time Buyers?

Welcome to Garage9! Since it’s your first time shopping with us, here are a few, fun facts to give you some peace-of-mind regarding your first purchase:

1. Garage9 offers FREE shipping worldwide – yes, true! We can only manage to offer this no-brainer term, thanks to a great amount of buyers just like you.

2. If you have any questions about your order, you can simply drop us an email at [email protected]. We’re available 24 hours per day / 7 days per week.

3. If you’re not happy with your order, for any reason, you can return it to us within 30 days for a refund.

4. Each and every Garage9’s product is handcrafted. Our skilled team members meticulously inspect each piece of toys before shipping. You’ll even find the name of the craftsman who brought your product to life, included on a removable sticker.