F.A.Q

1Who is Garage9?
Garage9 gathers a group of passionate toy makers who love to curate and create challenging yet fun puzzles and wooden toys that move people of all ages.
Drop us a line at support@garage9.net
2Why is Garage9 different?
All of our products are made in house and ship worldwide, and we can only offer the no-brainer FREE SHIPPING thanks to a lot of customers like you, who believe in us and our toys.
Each product is meticulously hand-crafted by our team of experts. You’ll even find the name of the craftsman who brought your product to life, included on a removable sticker under the toy. We like to keep it personal that way!
3Are your toys safe to play?
At Garage9, we stand behind our toys. We strictly follow the General technical requirements for bamboo and wooden toys (GB/T 28495-2012).
To play safe, please further check the Toy Safety Checklist.
4Can I send the toy to a friend from halfway around the world?
Absolutely YES! And still, the shipping is FREE. We receive a great number of orders as birthday gifts and graduation presents around the globe.
Let's help you bring joy to your beloved ones, no matter where they are.
5How long does it take to ship? And how much is it?
Firstly, our shipping is completely FREE. Even though there are some countries in the world that we are unable to ship, Garage9 can deliver joy to the rest of 99% of population.
Besides, we pack your toys with extra care and get it to you just as fast as we can. Find out more about the estimated delivery times and some restricted countries HERE.
6Can I return the product?
If you are NOT happy with any purchase on Garage9.net, you can return it to us within 30 days of the order date. No question asked! When the product arrives, we will issue a full refund for the entire purchase price.
For more details, please READ.